The ordered item would be sourced for and delivered to you between 24 - 48 hours if still unavailable, we will issue a complete refund as well as offer online-store credit and/or customer loyalty points to hopefully retain your business. STEP 4:Īs soon as your returned item is approved by the Company, your refund will be processed by crediting the payment option you chose. Once you hit confirm, you will be notified that we have received your request and we will begin reviewing immediately. You can choose to have the amount returned to your payment method or to your e-wallet. Please explain the reason for return, select the appropriate option and upload a photo. At the portal, enter your order information and then select the product(s) you would like to return. Please login to your account on our website and select ‘Orders’ then ‘Returns’. Storage conditions and therefore, the effectiveness of the product and/or medication, are unable to be guaranteed once this has occurred. Refunds may not be provided on prescription items, pharmacy medicines, pharmacist only medicines, vitamins or baby formula as these products are unable to be returned to stock or re-sold after leaving the premises. Products requiring special temperature storage conditions i.e.The following products are not eligible for return under any circumstance Choose the wrong size, colour, strength etc.ĭue to legal restrictions, prescription medications ordered online can 't be returned.Knew about the fault prior to purchase or if they cause the fault.They change their mind or no longer want the goods.The product had expired at the time of purchase, or could not be used reasonably in the time remaining.Ĭustomers are not legally entitled to a refund if:.The goods do not meet a reasonably expected level of quality or performance.The goods are unable to be used for their intended purpose.The goods are not as described by the store.HealthPlus pharmacy will provide a refund to a customer in accordance with the Consumer Law, when there is proof of purchase, under the following circumstances: Receive ordered products from the dispatch officer STEP 2:Įnsure product(s) are well examined and meets your specification based on the order made online This does not cover purchases made at the physical stores - you should return these items to the same store of purchase.ĭue to legal restrictions, prescription medications ordered online can 't be returned to HealthPlus Pharmacy stores. This covers instructions for return of products when online purchases are delivered to you. Introduction Return Instructions for online purchases
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